Store Policies

Privacy Policy

We respect your right to privacy. We utilize our customer information for the sole purpose of accurately completing orders, sharing special sales and communicating directly with the customer. Any information given to us is held in strict confidence and will not be given out or sold at any time.

Secure Shopping uses the secured gateway at Authorize.Net to bring a safe shopping experience to our customers.  Additionally we utilize an Advanced Fraud Detection which prevents unauthorized Credit Card use on our site. Together with GeoTrust® the ultimate online security delivering both 256-bit encryption and the True Site™ trust mark for accurate website identity and validation.  This means you can rest assured that communications between your browser and our web servers are private and secure. You can feel safe placing your orders at

Policies on Submitting Artwork

See our store policies on all artwork at Artwork Requirements under Customer Resources.

Customer Service

It is our commitment to you 'the customer' to provide the very best products and service possible. We process orders quickly, pack items carefully to insure your product arrives in excellent condition. Customers are encouraged to email us at or call 980-819-9176 during business hours to speak with a representative, if there is ever a problem. We will be more than happy to assist with your needs.

Shipping & Handling

Customers are responsible for Shipping and Handling. Occasionally will offer FREE shipping on select products. Our primary carrier is UPS. However, customers do have the option of choosing FEDEX or USPS by calling to place the order. Once your items ship, you will be notified and given a tracking# for your convenience. We will utilize the email provided with your order to send this information. Packages are shipped UPS Ground unless other arrangements are made during order entry. Local Customers can select "Store Pick Up" during check out and pick up the orders at our 4208 South Blvd Ste.L, Charlotte NC 28209 location.  Local customers can also select "Local Shipping"  to have your order shipped in the Charlotte area.  View the UPS map below to determine how long it should take for the package to arrive once it has been shipped.


Packages Shipped from our location in Charlotte, NC.


Returns Policy

If you receive a Shipment with damaged merchandise, you should report this right away by calling 980-819-9176 . Our representative will discuss the nature of the damage prior to issuing an RA# (Return Authorization) for returning the merchandise for exchange or refund.  The product must be returned in it's original packaging and within 5 days of receiving the RA#. 

If the product is not damaged but show engraving/personalization errors originating with us, we will replace at no charge to you and cover shipping of the replacement product.  Engraving/Personalization errors originating with the customer, becomes their sole responsibility to replace. 

Any misleading products purchased on this website will be replaced or refunded 100% at no cost to you.


Our policy is 100% Guaranteed Satisfaction or your money back...    


Credit Card Processing