PLEASE NOTE: Proofs are not created before the order is placed. There must be an order in our systems before artwork is assigned.
WHEN ARE PROOFS SENT?
- First the in-hands date and delivery information (store Pick-up or Shipping to destination) is determined
- Production is scheduled based on these two factors.
- Artwork from the customer is reviewed for quality and compliance based on the awards ordered(see Artwork Requirements).
- Proofs are sent 2-3 business days prior to production
- Customers are encouraged to respond to these proofs as quickly as possible.
WHAT AWARDS GET A PROOF?
- Crystal Awards, Glass Awards, Acrylic Awards, Art Glass, all Plaques, and Award Clocks)
WHAT AWARDS DO NOT GET A PROOF?
- Custom Medals, ID Plates, Corporate Trophies(with some exceptions)
WHAT FORMAT ARE PROOFS SENT IN?
- Proofs are sent in .PDF format or .JPG format
WHERE ARE PROOFS SENT?
- Proofs are sent to the email used when the order was placed. Customers can provide an alternative email to receive the proofs. This can be provided in the comments section while placing the order.
APPROVING THE PROOFS?
- Proofs must be approved by the customer before production can start. Any delay in responding to the proofs could delay the delivery of the awards.
- Customers are allowed 3 revisions to the original artwork. If the approval cannot be reached in 3 attempts or customer wishes to change the original artwork, (text, logo or image) and request a 4th revision, additional charges could apply. Customers are encouraged to review the proof carefully and request all changes needed at once.