Classic Achievements, Inc was established in 2001 as fbGifts & Awards. We have always be independently owned and operated, with a knowledgeable staff ready to help you find the right Award or Promotional Product. The company was built on 4 defining principles:
1. Quality Products with Error Free Personalization
We select products from many suppliers in the industry. We use customer input and purchase patterns to determine our product lines. If a product receives a negative rating for any reason, it is dropped from the offerings and not returned. Customers are asked about the quality of our products through random surveys sent immediately after purchases.
We ask our customer to provide all personalization text electronically during the order process, drastically reducing the possibility of errors.
2. Competitive Prices
Like most companies we compare prices, not just in our local markets, but nationwide. We work very hard to keep our pricing structure in line with many of our competitors. If we determine that our price has exceeded the specific range for a specific product, we will take immediate action to bring it back in line.
3. Benchmark Customer Service
We have been extensively trained in Customer Relations Management and Customer Service. Very early on we started a Customer Relations program to better understand our customers and their interaction with the company. We send random surveys asking for feedback on pricing, product quality, services and professionalism. The results of the surveys are used to the strengthen our ability to support the customer. Our goal is to maintain 100% customer satisfaction.
4. Fast Turnaround
Our normal turnaround is 3-4 days on most products. If a customer requires a faster turnaround, it sometimes can be accommodated without any additional fees. Rush Service applies when a product is needed on the same day, next day or a 2 day delivery. Contact us for availability and pricing.
Call or visit us today!!!
Classic Achievements, Inc.
4208 South Blvd, Suite L.
Charlotte, NC 28209