Returns Policy
Returns Policy
If you receive a Shipment with damaged merchandise, you should report this right away by calling 980-819-9176 . Our representative will discuss the nature of the damage, confirm whether you will need to return the merchandise for replacement or refund. Returned products must be sent back in it's original packaging within 5 days of reporting the issue.
If product has engraving-personalization errors originating with Classic Achievements, we will replace at no charge to you and cover shipping of the replacement product. On the other hand, if engraving-personalization errors originate with the customer, full responsibility for the replacement reside with the customer.
Any misrepresented product purchased from our website will be replaced or refunded 100% at no cost to you. We do not accept returns of un-damaged merchandise that has been personalized.
Order Cancellation and Refunds
We allow customers to cancel orders if the product has not been personalized and within 48 hours of the order placement. Cancelled orders will incur a 25% restocking fee and any shipping due if the product was a special order and the product can be restocked. If the product cannot be restocked, then the order cannot be cancelled and only the engraving fee can be refunded. Accounting will negotiate the level of refund if a customer wants to cancel after 48 hours of holding the order in our systems.
If you place an order online and decide to cancel the order after the product has been engraved or printed, you will not entitled to a refund.