Do I get a Proof before engraving or personalization starts?
Yes, it is our standard practice to provide a proof. Proofs are generally provided in PDF format and within 24-48hrs of your order being placed. Proofs are graphical depictions of the products purchased using specific fonts and logos if requested.
What are your engraving or personalization fees?
Each product has specific engraving or personalization fees found on the product description page. We don't inflate the product prices in order to advertise Free Engraving. We still separate the engraving fee from the product fee.
Are Logos included in the Engraving fees?
Yes. Our flat rate engraving covers 1 logo. Additional logos will incur a $10.00 fee. Logos must in vector format(see artwork requirements). Logos not provided in the right formats could result in additional art fees.
What are your Setup Fees?
Set fees are included in the flat rate engraving fee. Our promotional products does carry separate setup fees. These fees are product specific and can be found on the product description page.
What if my Award arrives Engraved incorrectly?
We take great precautions to ensure accuracy on all of our engraved awards. Internal procedures are in place to ensure we engrave only what you approve, though mistakes can happen. If you receive awards engraved differently than your approved artwork we will take care of all costs required to replace your award(s). If an error occurs as result of your actions, then you will be responsible for the rework.
When will my order ship out?
We ship most orders within 3-5 days from proof approval. When your order ships, you will receive a UPS tracking # for your convenience. We will use the valid email address you provided when you placed your order.
What is Colorfill and can I get Colorfill on my product?
Colorfill is a process used on Crystal, Glass, Acrylic and some Wooden Awards to change the color of the engraved text. Brass plates on plaques are not colorfilled. If you ordered one of the applicable products, You can ask for the colorfill process to be used. Colorfill is available in gold, silver, black or white. There is an additional charge of $10.00 per piece for this service.
Can You Create a Custom Award for Me?
Yes, Custom awards are our specialty. We customize many of our product designs to fit your needs. All we need is your ideas and we can start the process. You will be able to make adjustments as the product develops through the proofing process.
What methods of Payment do you accept?
Visa, MasterCard, American Express, Discover
Do you work with PO's(Purchase Orders)?
Yes, we can work with your company or organization's PO process. Our finance dept will need to establish payment timeframes and responsible persons. PO orders cannot be placed on the classicachievements.com.
Can you my Drop Ship Awards or Promotional Products to different locations from my own?
Yes. Standard shipping & handling charges will apply. We request that you call us to place these types of orders. Classicachievements.com will delay orders that have different shipping address from the billing address.
Do all Awards come in a Presentation Box?
Yes, we make every to provide presentation boxes for all products. However in a few cases, due to the size of the award, packaging may not be available.
Can I place an order over the phone or by fax?
Yes. Orders can be placed via telephone at 980-819-9176. Payment will be requested at the time the order is placed over the phone. Customers with terms will need to provide purchase order # if applicable.
Orders by fax is not available at this time.